Frequently asked questions
From booking and pickup to what happens on the day, find the practical details that help you plan your Zanzibar tour or Tanzania safari with confidence.
Booking & payment
Clear answers about reservations, payment and changes.
Payment requirements can vary by experience. Some Zanzibar tours may be arranged without an advance deposit, while safaris or special arrangements may require one. We will confirm the amount, timing and payment method before you book.
Tanzanian shillings and US dollars can be useful during your trip. The accepted payment method for your tour or safari may differ, so ask us to confirm the currency and payment arrangements before departure.
Tell us your travel date, group size and the experiences you are interested in. Our team will discuss availability and send you the proposed itinerary, inclusions, pickup details and payment requirements for your review before you confirm.
Please contact us as soon as your plans change. The options and any charges depend on the experience and arrangements already made. We will explain the applicable terms before you confirm a booking.
Pickup & tour planning
What to expect when arranging the details of your day.
Pickup is available for some tours and can be arranged for others. The tour page lists any included pickup area; share your hotel location so we can confirm the meeting point, time and any additional transport cost before booking.
Group size depends on the experience and date. Private arrangements may be available for couples, families and friends. Tell us how many people are travelling and we will confirm the format of your tour.
Inclusions vary by experience. Some tours list lunch, fruit or drinks, while others do not. Check the individual tour page and ask us to confirm the final inclusions and any optional meal costs before booking.
Comfort, guides & weather
Practical questions for enjoying the experience with confidence.
Bring swimwear, a towel, sun protection and any personal items you need for time on the water. Check your specific tour’s inclusions for snorkeling equipment, food and drinks; a small amount of cash may be useful for personal purchases.
The individual tour page explains what guidance is included. Our experiences are arranged with local guides, drivers or boat crews as relevant to the activity. Ask us who will accompany your particular trip when you enquire.
The boat depends on the excursion and group arrangements. We work with local crews and consider conditions before departure. If you have questions about the boat, equipment or accessibility, ask us for the details of your specific trip.
If conditions affect the planned activity, our team will discuss the available options with you. Depending on the circumstances, these may include adjusting the timing, rescheduling or suggesting an alternative. We will confirm the arrangements for your booking.
Need an answer for your trip?
Send us your travel dates, number of guests and the experience you have in mind. We can clarify availability, pickup, inclusions and booking terms before you decide.